Your right to
Should you proceed to
order you will have the right to cancel for the purchase
of any item from the time it is ordered to within seven
working days of delivery (starting the day after you
receive the goods). This is a UK statutory right and
is separate and additional to our full returns policy.
This will apply to your order unless you order video,
DVD, Audio, Multimedia & Software products and the
item has been unsealed. Should you cancel the contract
we will then refund you the price you have paid for
the goods and standard delivery costs, but not a service
provided by us, such as a gift wrap service or a special
delivery service. You are under a duty to take reasonable
care of the goods, which means the goods must be unused.
Should you order, details of this right will be sent
to you with your confirmatory e-mail.
How to cancel
To cancel a contract,
please send in writing, a request to cancel the contract,
by either post or fax to the following address:
117 Waterloo Road
Fax: +44 (0) 20 7760 7193
Please clearly state your
order number, the date of purchase, your name and contact
details, the item you wish to cancel and the reason
as "cancellation of contract".
Once you have made a request
in writing, we will send you a returns form. Please
complete this, giving the reason for return as "cancellation
of contract". Please appropriately package the
items with the receipt and send it to us so that we
receive it 10 working days after it was delivered to
you. The return address is:
117 Waterloo Road
Please note that you will
be responsible for the costs of returning the goods
to us unless we deliver the item to you in error or
the item is faulty. If we do not receive the goods back
from you, we may arrange for collection of the item
from you and charge our cost of collection to you. When
we receive notice of your cancellation of this order,
we will refund the relevant part of the purchase price
for that item to you as soon as possible, and within
a maximum period of 30 days.
At Innervate we want to
provide you with the best possible customer service.
If you need to return your goods please follow our 3
Point Returns Policy:
- Any product can be returned for whatever
reason for a refund of the cost of the product as
long as the product is returned in its original
condition. Please ensure that software, DVD, video
and audio products have unopened packaging and/or
seals, unless the item is faulty.
- You will be fully refunded, including
return of Royal Mail Registered Delivery costs for
the UK and proof of posting from Europe, for a product
which is damaged, faulty or incorrectly shipped
or any circumstance that is in our error.
- The product must be received by our
returns department and have been sent to us within
30 days of receipt, at the address shown below:
Golden Cross House
8 Duncannon Street
London WC2N 4JF
This returns policy is separate and additional to your
right to cancel.
Our Contact Details
If you have any questions
regarding Innervate, its products or an order that you
have placed please contact us either by email at firstname.lastname@example.org
or use the feedback facility available or phone 020
7921 0002(Monday - Friday 09:00am-5.30pm) - calls will
be charged at national rate. Alternatively you can fax
us 020 7760 7193 - All calls in the UK will be charged
at local rate.