Terms and Conditions
Who are we?
Innervate Ltd is a company
incorporated in England and Wales, whose registered
office is 117 Waterloo Road, London, SE1 8UL. England.
Our registration number is 4278422. The following terms
and conditions listed below will apply between you and
Innervate for the sale and purchase of the items contained
in your basket. The terms do not affect your statutory
Our Contact Details
If you have any questions
regarding Innervate, its products or an order that you
have placed please contact us either by phone 020 7921
0002 (Monday - Friday 09:00-17:30) - calls will be charged
at national rate. Alternatively you can fax us 020 7760
7193- All calls in the UK will be charged at local rate.
All rights, including
copyright, in the content of these Innervate web pages
are owned or controlled for these purposes by Innervate
Ltd. In accessing Innervate’s web pages, you agree
that you may only download the content for your own
individual and non-commercial use. You are not permitted
to copy, broadcast, download, store (in any medium),
transmit, show or play in public, adapt or change in
any way the content of these Innervate web pages for
any other purpose whatsoever without the prior written
permission of Innervate.
By ordering a product
you accept these terms and conditions. The terms and
conditions are subject to change at any time, and it
is your responsibility to check these terms and conditions
regularly before ordering products in case there are
All orders are subject
to acceptance and product availability. Innervate aims
to ensure that the pricing of products on the web pages
is correct at all times, however, the web pages may
not accurately reflect the correct details at the moment
at which you place your order. Innervate cannot confirm
the price of a product until your order is accepted
on despatch and Innervate reserves the right to change
prices without prior notice.
All items are either usually
despatched within 1 day, 3-4 days or temporarily unavailable.
If Innervate has insufficient stock to deliver the goods
you have ordered, Innervate does not charge your credit
card until the date your order is sent to you. Innervate
will inform you by e-mail at the address given in your
order form and any sum which may have been credited
from your credit card will be re-credited to you within
30 days of the date of your order.
You warrant that the information
given on your order form is complete and accurate.
When you have completed
your order you will be sent an e-mail confirming your
order. It will state what the products are, the cost
(including VAT and P&P) and delivery and invoice
details. If your order has been unsuccessful you will
be made aware of the reason why and possible explanations.
A legally binding contract
between you and us will be formed when we send you an
email confirming that we have despatched the product(s)
to you. This email shall represent our legal acceptance
of the offer you made to purchase the product(s) when
you completed your order. If we confirm to you that
some but not other products that you have ordered have
been despatched, those product(s) that have not been
despatched will not form part of our contract with you.
In the event of any change e.g. in price or expected
delivery date between completion of your order and contract
formation, we shall inform you and you shall at that
point have the right to either (i) accept such change
(in which case your email reply will represent a new
offer which we will accept upon notification of despatch)
or (ii) reject such change (in which case your email
reply will represent a withdrawal of your order, or
the relevant part of your order as the case may be).
All credit and charge
card holders are subject to validation checks and authorisation
by the card issuer. If the issuer of your payment card
refuses to authorise payment to us, your order will
not be accepted and Innervate will not be liable for
any delay or non-delivery.
Your statutory rights
as a consumer are not affected if, for any reason, you
wish to return a product bought from Innervate. You
will have the right to cancel your order within seven
working days of delivery (starting the day after you
receive the goods). This is a UK statutory right and
will apply to your order unless your order video, DVD,
audio, multimedia or software products and the product
seal has been broken. Please see the full Returns policy
for more information.
Innervate shall have no
liability to you for any failure to deliver goods you
have ordered or any delay in doing so or for any damage
or defect to goods delivered that is caused by any event
or circumstance beyond its reasonable control.
Although we take every
care to ensure accuracy, we make no warranties as to
the accuracy of the information we place on our web
pages. The extent of our liability for any breach of
these terms and conditions shall be limited to the value
of the goods ordered by you in the relevant transaction,
however nothing in these terms and conditions shall
exclude or limit Innervate’s liability for death
or personal injury as a result of Innervate’s
Terms and Conditions
If for any reason part
of these terms and conditions is unenforceable, the
validity of the remaining terms and conditions shall
not be affected.
Contracts between you
and Innervate Ltd shall be governed by English Law and
you and Innervate submit to the exclusive jurisdiction
of the English courts.