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Terms and Conditions

Who are we?

Innervate Ltd is a company incorporated in England and Wales, whose registered office is 117 Waterloo Road, London, SE1 8UL. England. Our registration number is 4278422. The following terms and conditions listed below will apply between you and Innervate for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Our Contact Details

If you have any questions regarding Innervate, its products or an order that you have placed please contact us either by phone 020 7921 0002 (Monday - Friday 09:00-17:30) - calls will be charged at national rate. Alternatively you can fax us 020 7760 7193- All calls in the UK will be charged at local rate.


All rights, including copyright, in the content of these Innervate web pages are owned or controlled for these purposes by Innervate Ltd. In accessing Innervate’s web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Innervate web pages for any other purpose whatsoever without the prior written permission of Innervate.


By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.


All orders are subject to acceptance and product availability. Innervate aims to ensure that the pricing of products on the web pages is correct at all times, however, the web pages may not accurately reflect the correct details at the moment at which you place your order. Innervate cannot confirm the price of a product until your order is accepted on despatch and Innervate reserves the right to change prices without prior notice.

Dispatching of Goods

All items are either usually despatched within 1 day, 3-4 days or temporarily unavailable. If Innervate has insufficient stock to deliver the goods you have ordered, Innervate does not charge your credit card until the date your order is sent to you. Innervate will inform you by e-mail at the address given in your order form and any sum which may have been credited from your credit card will be re-credited to you within 30 days of the date of your order.

Your undertakings and warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirming your order. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.

Our Contract

A legally binding contract between you and us will be formed when we send you an email confirming that we have despatched the product(s) to you. This email shall represent our legal acceptance of the offer you made to purchase the product(s) when you completed your order. If we confirm to you that some but not other products that you have ordered have been despatched, those product(s) that have not been despatched will not form part of our contract with you. In the event of any change e.g. in price or expected delivery date between completion of your order and contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of despatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).


All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Innervate will not be liable for any delay or non-delivery.


Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Innervate. You will have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods). This is a UK statutory right and will apply to your order unless your order video, DVD, audio, multimedia or software products and the product seal has been broken. Please see the full Returns policy for more information.

Force majeure

Innervate shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Innervate’s liability for death or personal injury as a result of Innervate’s negligence.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Innervate Ltd shall be governed by English Law and you and Innervate submit to the exclusive jurisdiction of the English courts.